At State Super, we take the protection of our member’s personal and financial information very seriously, and you can play a key part by keeping your account information safe and secure.
Personal and financial details
Have you been contacted and asked for your bank account details so that a payment of a benefit or payment of a pension can be processed? If so, you may have been targeted by scammers.
To ensure you are speaking to a State Super customer service team member be aware that;
- We will always advise you that the call is being recorded for training and coaching purposes
- We willingly provide our names and where we are calling from
- If we’re unable to get in touch, we will leave a telephone number (which you can verify by checking the State Super “Contact us” website page) and a reference number for you to quote when you call us back
The basic guideline is, if in any doubt, refuse to provide personal details over the phone or via email or simply disconnect the call/do not reply to the suspicious email. You can always request something in writing or contact us via the details on the website
Scammers can also try to obtain information via email/SMS or provide you with genuine looking documentation. If you receive an unexpected message that asks you to click a link, DO NOT click on the link. Always sign into your financial accounts by typing the address directly into your browser.
If you have already passed on personal information, either over the phone or via email, that has you concerned, please get in touch so we can place additional security measures on your account.
SCAM Alert: Self-Managed Super Fund rollovers
Be wary if you are cold called or emailed to set-up a self-managed superannuation fund (SMSF), particularly with the promises of high returns. The scheme can include being asked to transfer funds to a new SMSF, but instead the rollover is transferred to bank accounts controlled by scammers
If you have been contacted by any person or company encouraging, you to open an SMSF always undertake your own independent enquiries via the Australian Securities and Investment Commission (ASIC) https://asic.gov.au/
Or, to learn more about how to spot the latest superannuation scams and where to report them, visit the ASIC moneysmart government website https://moneysmart.gov.au/how-super-works/superannuation-scams