We have recently appointed CSBA (Customer Service Benchmarking Australia) as our new research partner to carry out our annual Member Satisfaction survey. CSBA have been experts in helping Australian organisations deliver better customer experiences since 1997 and will be contacting members via email and telephone in the coming weeks to collect your valuable feedback.
Thanks to everyone who participated and provided feedback in last year’s survey, which again gave us very positive results in all areas of service delivery when compared to the broader superannuation industry.
Our pension members were the most satisfied group rating us an 8.0 out of 10.0 on our overall service. Pension members also rated us very highly for Financial Planning (8.6), Telephone Service (8.5), Investment Performance (8.1) and Communication (7.5).
This annual research, together with the comments and insights that we receive from our members, has become an integral part of our future planning and will help us to continue to identify ways to improve the services we provide to you.
Get in touch
We also welcome your feedback at any time via our online form at https://www.statesuper.nsw.gov.au/contact-us. Your survey feedback will remain anonymous. Should you wish to know how CSBA deals with your information their Privacy Policy can be found at https://www.csba.com.au/privacy-policy/.
